Terms of Use

Use of the platform operated/provided by Epillo Health Systems OÜ

These terms and conditions (“User Terms”) read with the Privacy Policy available on the Site/Application constitutes a legal binding agreement (“Agreement”) between You and Epillo and shall apply to and govern Your visit to and use, of the Site/Application (whether in the capacity of an user or a Practitioner) and any of its products or services whether through a computer or a mobile phone as well as to all information, recommendations and or Services provided to You on or through the Site/Application. This Agreement defines the terms and conditions under which you are allowed to use the Site/Application and describes the manner in which we shall treat your account while you are registered as a member with us. This User Terms apply to the Services made available by Epillo on the Site/Application including various products offered by Epillo, the Services rendered by Practitioners listed on the Site/Application, to various users including medical practitioners and other users/visitors of the Site/Application. We reserve the right to store information on a User’s computer in the form of “cookie” or similar file for purposes of modifying the Site/Application to reflect the User’s preference. Epillo shall try and ensure that all information that is provided on the Site/Application with respect to policies/products/services are accurate in all respects and are kept up to date. However, Acko does not guarantee the timeliness, accuracy, completeness, reliability or content of the information and any changes that are made with respect to the same and the visitor/Customer is required to check the accuracy of the same with the office of Epillo.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The Website/Mobile Application named www.epillo.com , www.epillo.app and EPILLO (hereinafter referred to as “EPILLO/the Website/ /App”) is owned by Epillo Health Systems OÜ, having its corporate office at Linkstraße 2, Level 8, 10785 Berlin Germany.

Your use of the Website/App, its services and tools are governed by the following terms and conditions (“Terms of Use”) as Applicable to the website/ App including the applicable policies which are incorporated herein by way of reference. If you transact on the Website/ App, you shall be subject to the policies that are Applicable to the Website/ App for such transaction. By mere use of the Website/ App, You shall be contracting with Epillo Health Systems OÜ and these terms and conditions including the policies constitute your binding obligations, with the Company.

When you use any of the services provided by us through the Website/ App, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use or Services, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website/App following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website/ App.

The use of this Website/ App and any related mobile or software Applications including, but not limited to, delivery of information through the Website/ App whether existing now or in the future is governed by this Terms of Use and any policy so mentioned by these Terms. Moving past home page or using any of the services shall be taken to mean that you have read and irrevocably agreed to be bound by all of these terms and any policies mentioned herein.

What are the “Terms”? To whom are they applicable?

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE/APP INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THE SET TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by the Company’s Policies ((including but not limited to Privacy Policy available on the website of the Company) as amended and updated from time to time.

In the event there is a conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties hereto, the terms and conditions specified herein would prevail.

Definitions

The following definitions apply to the terms and conditions set out below that govern these terms of use-

“We”, “us”, “our”, “the Company” shall refer to Epillo Health Systems OÜ (owner of EPILLO/WEBSITE/APPLICATION), its employees, authorised agents and its independent contractors and the entities that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on its behalf
“the Website/ App” means EPILLO (“we”, “us”, “EPILLO”) a web-based Website/Application and/or associated mobile Applications, and includes all technologies and intellectual property associated to the same
“You” or “User” shall mean any natural/legal person who has agreed to avail the services provided by the Website/ App, and also includes the followinga.
medical practitioner or health care provider (whether a licenced individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”) or
A patient, his/her representatives or affiliates, searching for Practitioners through the Website(“End-User”) or
Otherwise a user of the Website/ App

Services provided by us

Epillo helps set, monitor and achieve health & wellness goals, provide virtual care services, supports medical record keeping, prescription management, e-shop services for health and wellness products. The various health and wellness services offered through Epillo Platform include e-Consultation (Telemedicine), E-Health Monitoring, Prescription Drugs Home Delivery (Home Delivery of Medicines and Medical Supplies), E-Wellness(Wellness), Emotional Wellness(Counselling), Family Doctor and such other services as may be provided from time to time (“Services”). Certain of these Services such as, Wellness, Transportation, Hospital Services, Prescription orders, Diagnostics, etc. are offered by third party healthcare and wellness service providers (“Empanelled Associates”) and Epillo merely facilitates the interaction between users/customers and Empanelled Service Providers through Epillo Platform.

These Terms of Use apply to those services made available on the Website/App, which are offered to the Users (“Services”), including the following:

For Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by the Company, and (iii) to make appointments with Practitioners.

Eligibility to use the services

The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.

User(s) means who uses and has the right to use the Services provided by Epillo Health. Our Services are available only to those users who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.

Necessary requirements on user’s end

The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of:

the fact that certain information is being collected;
the purpose for which the information is being collected;
the intended recipients of the information;
the nature of collection and retention of the information; and
the various rights available to such Users in respect of such information

Epillo advises its users that while accessing the Website/ App, they must follow/abide by the related laws. Epillo is not responsible for the possible consequences caused by your behaviour during use of the Website/ App. Epillo may, in its sole discretion, refuse the service to anyone at any time.

Users(S) agreement

This agreement applies to user(s) if user(s) are visitors, registered – free or paid user(s) who access the Website/App for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this Website/App solely for their own personal or internal purposes.

This agreement applies to all the Services offered on the Website/ App, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

EPILLO (Mobile/web) account

You are required to create an account on the Website/ App in order to use the features and services offered by the Website/App, including without limitation to booking for Services, making payments online and availing offers and discounts. The use of any information you share with us to create your account is governed by our Privacy Policy. You are solely responsible for the confidentiality of your account details and your password and any account activity.
You may be able to log into the Website/App by linking a social media account such as Facebook or Google. You confirm that you are the owner of any social media account and that you are entitled to disclose your social media account information to us. Further, you give us permission to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions,
You are solely responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your account for the purpose of transacting in your name on our Website/App.

Duration and effect

This Agreement shall continue to be in full force and effect as long as you access and use the Website/App.

End-user account and termination

Either You or We may terminate the agreement at any time, with or without cause. However, We reserve the right, in our sole discretion, to terminate your access to the products and services offered on the Website/App or any portion thereof at any time, without notice where,

Such User breaches any terms and conditions of the Agreement;
A third party reports violation of any of its right as a result of your use of the Services;
Epillo is unable to verify or authenticate any information provided to Epillo by a User;
Epillo has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
Epillo believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Epillo or are contrary to the interests of the Website/App.

Listing content and disseminating information

By using this Website/App, it is deemed that you have consented to receiving calls, autodialed and/or pre-recorded message calls, e-mails and SMSs from us at any time with the use of the contact information that has been provided by you for the use of the Website/App which is subject to the Privacy Policy. Communication purpose to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice. This consent to be contacted is for purposes that include and are not limited to clarification, marketing and promotional calls, e-mails and messages. In case you wish to stop being contacted by Us for the same, you may send us an e-mail to the effect at support@epillo.com

The sharing of the information provided by you will be governed by the Privacy Policy and We will not give out Your contact information to third parties not connected with the Website/App.

Representation and onus to provide high-end quality service

The quality of Service is entirely the responsibility of the Practitioners who provides such service to you. Epillo requests background information of its professionals, but Epillo does not and cannot guarantee the accuracy or completeness of any such information gathering or that a particular professional is adequately qualified to perform any given service.

It is hereby expressly clarified that, the Information that you obtain or receive from Epillo, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website/App is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website/App. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service or hospital directly.

Third party software integration

We or our affiliates responsible for making the software available, may design the Website/App in such a manner as to automatically check for updates. Unless your device or any settings do not permit automatic transmission, upgrades or updates, you agree that we, or the applicable software affiliate, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.

Booking appointments, Interaction with consultants / Medical service providers

Epillo enables Users to connect with Practitioners through two methods: a) Book facility that allows Users book an appointment through the Website/App; b) Value added telephonic services which connect Users directly to the Practitioner’s number provided on the Website /App.

Epillo will ensure Users are provided confirmed appointment on the Book facility. However, Epillo has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment.
If a User has utilized the telephonic services, Epillo reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.
The results of any search which Users perform on the Website/App for Practitioners should not be construed as an endorsement by Epillo of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk
The confirmation of each appointment will be informed to the user through Email/ SMS. If no objection is raised by the User with reference to the appointment/booking then it shall be construed that the patient has accorded his/her consent for the appointment/booking and it shall be binding on him/her.

Failure to show-up

i.No-Show for the purposes of these Terms of Use, is defined as, any instance where a User, who booked an appointment on the Website/App using the Book Appointment facility, has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs Epillo of the incident or marks a particular appointment as No Show, an email and SMS (“NS Communication”) will be sent to the User to confirm on the incident with reasons. Further, no refund will be made to the User for such No- Show. Where the User is not able to establish that the User had a legitimate reason, for not showing up, Epillo shall be entitled to take appropriate actions. Users understand that, actions are act as a deterrent to stop Users from misusing the Website/App, and the loss of business hours incurred by the Practitioner.

ii.Epillo reserves the right to make the final decision in case of a No Show conflict. The total aggregate liability of Epillo with respect to any claims made herein shall be INR 200.

Limitation of liability regarding cancellation & refund

i.In the event that, the Practitioner with whom User has booked a paid appointment via the Website/App, has not been able to meet the User, User will need to write to us at support@epillo.com within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website/App will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded

ii.Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.

iii.The User shall not be eligible for any refund in case when a video consultation cannot be completed due to network issues. In such a scenario, the appointment will be completed through a phone consultation. Epillo reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.

iv.iIn case the practitioner is unable to complete any or all services, the customer can get proportionate refund. In order to ensure smooth full refund, customer must not give One Time Code to the Practitioners. For partial refund, we will confirm from the Practitioners for the authenticity of the claim & refund the amount accordingly.

Usage cost

The Website/Application comes in Free and Premium models. The usage charges on the Website/App are applicable for the services purchased or access to premium features set or membership packages present in the application/web. However, we reserve the right to amend this fee policy and charge for any or all services rendered by rearranging the membership packages, or discount on any services anytime, or make any feature free at any time. In a case that such happens, users will be intimated of the same when they try to access the Website/App and it will be up to you to decide whether or not you will continue with services offered by us. Such changes are effective as soon as they are posted on the Website/App.

Billing and payment

The following payment options are or will be made available on the Website/App in the future:

Domestic and International credit cards issued by banks and institutions that are part of the Visa, Master card & Amex Card
Visa Debit cards
Netbanking/Direct Debit payments from select banks from around the world. A list of banks is available at the time of ‘checkout’.
Fiat currency payment options

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will required to submit your 16-digit credit card number, card expiry date and 3- digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format. To place an order you will need to complete the transaction on the Website/App. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the Website/App, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the Website/App or affiliated Apps where specifically referred to such affiliated Apps.

Once upfront payment has been made, the User will receive the SMS with booking details along with Booking ID and One Time code. This SMS must be presented to the selected Practitioners at the time of availing service. One the payment has been made to purchase a voucher and the voucher has been issued, the User may cancel the transaction at any time, but not less than 4 hours before the date & time of booking. If you do want to cancel, you must do so by logging into your account on Website/App and cancel the booking, providing the reason. We reserve the right to deduct payment gateway charges incurred on such transaction.

Security

Transactions on the Website/App are secure and protected. Any information you enter when transacting with the Website/App is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that the best security practices adopted by major online Practitioners where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Conditions/ limitations to access

The customer shall ensure that he/she will not indulge in any of the following activities while availing the service:

You warrant, undertake and guarantee to us:

You are bound not to Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website/App. With our prior permission limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website/App is not permitted.
You agree not to access (or attempt to access) the Website/App and/or the materials or Services by any means other than through the interface that is provided by the Website/App. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website/App or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/App, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/App. You acknowledge and agree that by accessing or using the Website/App or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website/App. Further, You may report such offensive content to us.
In places where this Website/App allows you to post or upload data/information, You undertake to ensure that such material is not offensive and in accordance with applicable laws.
You shall not impersonate any other party, create or use an account for anyone other than yourself, provide an email address other than your own or create multiple accounts except as otherwise authorized by us, or provide or use false information that you are not legally entitled to claim.
Further, You undertake not to:

i.Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others

ii.Engage in any activity that interferes with or disrupts access to the Website/App or the Services (or the servers and networks which are connected to the Website/App)

iii.Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity

iv.Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986

v.Post any file that infringes the copyright, patent or trademark of other legal entities.

vi.Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website/App or another’s computer

vii.Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner

viii.Probe, scan or test the vulnerability of the Website/App or any network connected to the Website/App, nor breach the security or authentication measures on the Website/App or any network connected to the Website/App. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to the Website/App, or any other customer of the Website/App, including any Website/App Account not owned by You, to its source, or exploit the Website/App or Service or information made available or offered by or through the Website/App, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website/App

ix.Disrupt or interfere with the security of, or otherwise cause harm to the Website/App, systems resources, accounts, passwords, servers or networks connected to or accessible through the Website/App or any affiliated or linked apps

x.Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.

xi.Use the Website/App or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website/App or other third parties

xii.Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service

xiii.Violate any applicable laws or regulations for the time being in force within or outside India

xiv.Violate the Terms of Use including but not limited to any applicable Additional Terms of the Website/App contained herein or elsewhere

xv.Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service

xvi. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

xvii. Publish, post, disseminate information that is false, inaccurate or misleading; violate any applicable laws or regulations for the time being in force in or outside India

xviii. Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

xix. Create liability for Us or cause us to lose (in whole or in part) the services of our internet Practitioners (“ISPs”) or other suppliers

You shall not engage in advertising to, or solicitation of, other Users of the Website/App to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website/App or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website/App. It shall be a violation of these Terms of Use to use any information obtained from the Website/App in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent.

We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website/App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena.

We have no obligation to monitor the materials posted on the Website/App. We shall have the right to remove or edit any content that in our sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use or for any other reason or no reason if we consider it to be objectionable, in violation of the Terms or otherwise harmful to the Website/App or users. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Any review which is derogatory, defamatory or hateful and without any substantial evidence (e.g. photograph or video) may be taken down at our sole discretion.

Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE/APP. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website/App. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.

Suspension of your access to the services

Notwithstanding other legal remedies that may be available to us, we may in our sole discretion limit user access and/or activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the Website/App.

If the User is in breach any of the terms and conditions of this Agreement
If the User has provided wrong, inaccurate, incomplete or incorrect information
If your actions may cause any harm, damage or loss to the other users or to us.

Indemnity

You agree to defend, indemnify and hold harmless the Website/App and the Company, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity or loss of service by other subscribers. This clause shall survive the expiry or termination of this Agreement.

In no event shall we be liable to you, or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not we have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the Website/App, services or materials. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.

Ownership of Content and Proprietary Rights

Unless we have otherwise agreed, nothing herein gives the user a right to use any of the Website/App’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of this Agreement. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Website/App and other distinctive brand features of the Website/App are a property of the Company. Furthermore, with respect to the Website/App created by the company, the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Website/App.
You may not use any of our intellectual property in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us in any way.
You further acknowledge that the Website/App or Services may contain information which is designated as confidential by us and that you shall not disclose such information without our prior written consent.
We do not warrant or represent that your use of any content or materials displayed on the Website/App will not infringe rights of third parties not affiliated with us. You agree to immediately notify us upon becoming aware of any claim that any content on the Website/App or any Services infringe upon any intellectual property of any party including but not limited to copyright, trademark, or other contractual, statutory, or common law rights.
The logos or images of various Practitioners are the intellectual properties of the respective Practitioners & we do not claim them to be ours. We respect their intellectual property rights. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at support@epillo.com

Disclaimer of warranties and liabilities

Except as otherwise expressly stated with respect to our services, all contents of the Website/App are offered on an “as is” basis without any warranty whatsoever either express or implied.
All the content on this Website/App is for informational purposes only.
We make no representations, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose.
Epillo is in no manner liable for or responsible towards the underlying discussion or consultation between the User and the Practitioner. Epillo hereby disclaims and excludes all warranties with respect to all services, information and/or products contained on a medicine order, express, implied or statutory and is in no way responsible and liable for quality of treatment offered by its practitioners on its platforms, including the services promoted through the deals and offers
User acknowledges that the Practitioner shall at all times be solely responsible for complying with all applicable laws, regulations and ordinances in connection with the Services including but not limited to the Telemedicine Practice Guidelines notified under the Indian Medical Council Act, 1956. Practitioner shall also adopt, maintain and abide by its own rules and standards. Practitioner shall also comply with guidelines set forth by state, provincial or local laws, regulations and ordinances in India; Epillo shall not be liable for any damages or consequences or violation caused by the Practitioner in any circumstances whatsoever.
Epillo offers are promotional offers and shall be subject to the standard terms and conditions and specific terms and conditions. Epillo offers are issued on behalf of the Institutions and only such Institutions shall be responsible for, damages, charges, expenses, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Institutions or which arises out of the goods and/or services provided.
The Website/App and the Company or the Institution is not responsible for lost or stolen Vouchers or the reference number mentioned on it. Vouchers
The Website/App and the Company or any of its agents, servants or assigns shall not be liable for any direct or indirect, wilful or otherwise, act or omission that can be attributed to the services of Participating Practitioners. The Website/App and the Company Or any of its agent, servant or assigns have no liability whatsoever in case any third party claims, demands, suit, actions, or other proceedings are initiated against the Participating Practitioners or any of its personnel or any other person engaged by the participating medical professionals in the course of the performance of his services. The Website/App and the Company or any of its employees, agent or assignees shall not be held responsible for any negligence, deficiency of service or damage caused by the respective Participating Practitioner. No corporate entity recommends or endorses the Website/App platform/portal and/or the offers available on the said platform.
You agree and undertake that you are accessing the Website/App and transacting at Your sole risk and are that You are using your best and prudent judgment before accessing or using any information on the Website/App.
The Website/App and the Company accept no liability for any errors or omissions, whether on behalf of itself or third parties.
You agree that institutions will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and also agree to, and shall abide by those terms and conditions. The responsibility to do so is yours alone.
We do not guarantee the functions contained in the Website/App will be uninterrupted or error-free, that this Website/App or its server will be free of viruses or other harmful components, or defects will be corrected even if we are aware of them.
There may be some information or pictures about the products used by the Practitioners displayed on the Website/App. We do not make any warranties that such information is accurate and we do not endorse such products or make any warranties, express or implied with regard to their suitability, quality or performance.
Any pictures of these products or any trademarks, copyright, design or other intellectual property that may be displayed on the Website/App is purely for the purpose of providing information to our users. We do not claim to manufacture, sell or make available any of the products displayed.
Unless stated otherwise, all content, including any pictures displayed on the Website/App are believed to be in the public domain as either promotional materials, publicity photos or press media stock. Please email a request to remove any content by sending an email to info@epillo.com. If you feel that your copyright or other intellectual property right has been infringed upon.
Epillo is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that Epillo will not be liable for:
User interactions and associated issues User has with the Practitioner
the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users
any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s)
inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services
any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff
cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged.
Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, Epillo shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website/App.

Reviews and feedback

We welcome your suggestions and comments regarding your experience using our Website/App. Any comments, ideas, suggestions, initiation, or any other content you contribute to the Company or this Website/App (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for the Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary.

Third party content

Some of the content displayed on the Website/App may include content and/or links to materials that belong to third parties, such as third party services providers. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the respective third party. We may obtain business addresses, phone numbers, and other contact information from third parties who obtain their data from public sources. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Website/App. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that Epillo is not responsible for the availability of any such external apps or resources, and does not endorse any advertising, products or other materials on or available from such web apps or resources.
Third party content, including that posted by our users, does not reflect our views or that of our branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Website/App is endorsed or certified by the providers or licensors of such third-party content. We assume no responsibility or liability for any third-party content. You further acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external apps or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web apps or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.

Applicable law and dispute settelment

The formation, interpretation and performance of this Agreement and any disputes arising out of it will be resolved through a two-step Alternate Dispute Resolution mechanism. a. Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole mediator and in the case both parties accept the proposed name, the said person shall be appointed sole mediator. In the case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The parties in good faith will attempt to bind by the decision.

Arbitration. In the case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration proceedings shall be presided over by a Sole Arbitrator, to be appointed by the Company. The arbitration shall take place at Hyderabad, Telangana, India and shall be conducted in English. The award as the outcome of the arbitration is final and binding on both parties. In the event of the dispute resolution mechanism failing, the matter shall be governed by the law, rules and regulations of Hyderabad, Telangana, India. The exclusive jurisdiction and venue for actions and disputes mentioned above shall be the courts located in Hyderabad, Telangana, India, and you hereby submit to the personal jurisdiction of such courts.

Miscellaneous provisions

Entire Agreement: This Agreement is the complete and exclusive statement of the agreements between you and us with respect to the subject matter hereof and supersedes all other communications or representations or agreements (whether oral, written or otherwise) relating thereto.
Waiver: The failure of either party at any time to require performance of any provision of this Agreement in no manner shall affect such party’s right at a later time to enforce the same. No waiver by either party of any breach of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or construed as, a further or continuing waiver of any other such breach, or a waiver of any other breach of this Agreement.
Severability: If any provision of this Agreement shall to any extent be held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall in no way be affected or impaired thereby and each such provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law. In such case, this Agreement shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the rights and commercial expectations of the parties hereto, as expressed herein.
Independent Relationship: The user acknowledges and agree that Epillo and the Practitioner and User are, and at all times during this Agreement shall remain, independent contractors in relation to the other party, and neither party nor its employees or other representatives are authorized to make any representations or any commitment on the other party’s behalf unless previously authorized by such party in writing. Neither party shall have the authority to bind the other party.

Limitation of liability

IN NO EVENT SHALL EPILLO BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. Epillo’s liability for any of its or associate’s direct or indirect or consequential acts/ omissions/ commissions be restricted to the Maximum extent of INR 1000/- and nothing further.

Disclaimer of warranties

The information contained in this Website/App is for general information purposes only. The information is provided by Epillo and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website/App or the information, products, services, or related graphics contained on the Website/App for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this Website/App.

Through this Website/App, you are able to link to other apps, which are not under the control of Epillo. We have no control over the nature, content and availability of those apps. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the portal up and running smoothly. However, Epillo takes no responsibility for, and will not be liable for, the portal being temporarily unavailable due to technical issues beyond our control.

At Epillo Health Systems, we want to help everyone lead a healthier and safer lifestyle everyday through products and services that connect, automate, disrupt and bring innovation to the digital and retail health landscape.

Terms of Use

Terms of Use

Resources

Products & Services